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Shipping Details

U.S. Postal Service Priority delivery is standard. Orders are usually shipped within 3 business days. Most items should arrive in 10 business days. All shipping charges are based on total quantity of products in your order. Shipping and handling charges are not refundable. For international shipping rates inquire at sales@maano.net. For shipping within USA please use the chart below.

For orders larger than a quantity of 9, please contact us directly for custom shipping rates

Standard Delivery Charges:

Actual rates calculated at time of order, figures estimated)
1 gown$10.00
2 gowns$12.00
3 gowns $14.00
4 gowns$16.00
5 gowns$18.00
6 gowns$20.00
7 gowns$22.00
8 gowns$24.00
9 gowns$26.00

Exchanges

We encourage you to obtain the right size and fit. If you decide to exchange an item, you will only pay the original shipping and handling charges. If you need to do an exchange, we do not charge a second time for shipping or handling.

Backorders

You will be promptly informed by email of delivery dates for garments that are back-ordered. You will not be charged for your backordered items until they are shipped to you. Other items in your order, if available, will be shipped immediately. There is no additional shipping charge for backordered items.

Returns & Exchange Policy

Maano strives to provide the best possible service to our customers. We make every effort to be sure your ordering experience is pleasant and that you are 100% satisfied with your purchase.

Maano will gladly accept your exchanges or returns, as detailed below.

  • We encourage you to obtain the right size and fit. If you decide to exchange an item, you only pay the original shipping and handling charges. If you want to exchange, we do not charge a second time for shipping or handling. You only pay for the item(s) to be returned.
  • If you prefer to return an item (no exchange), all purchases must be returned within 30 days from the date of receipt.
  • Mail merchandise back in its original package.
  • We reserve the right to refuse merchandise if we deem it has been worn or washed.
  • There is no restocking fee. However original shipping and handling charges are not refundable.
  • You are responsible for the shipping cost to return an item(s) for a refund OR exchange, unless they were sent in error, were defective or damaged upon arrival.
  • We cannot accept returns on embroidered items.

Cancellation Policy

If you cancel your order BEFORE it has been shipped, you will be assessed a $4 per item cancellation fee before credit is issued. If you cancel your order AFTER it has been shipped, the Returns and Exchange Policy listed above must be followed. Orders which are refused at delivery will be assessed all of the applicable fees listed above - our incurred shipping and handling fees and restocking fee.

Custom Colors

We can help you create a unique look for your office by offering Maano gown in custom colors. For such offering we require a minimum order size of 25 gowns of same style. Please allow a lead time of 8 - 10 weeks for delivery after placing order.

Sales Tax

If you reside in California and are not a reseller or tax free governmental agency we will add applicable sales tax.

Payment Options

We accept Visa and Master Card for all types of orders (internet, phone, and fax). Open account terms may be extended to hospital, clinic, medical office or government agencies pending credit application and approval.

Website Errors

There may be occasional errors found on our website. We reserve the right to make corrections in the event of a misprint or change.






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